State Farm® Insurance Agent Lisa Zavada-Rizzo

"I’ve had a life insurance policy with State Farm for years and finally decided to get a car insurance policy too. Brenda was SO helpful with getting me a quote and signing me up for my new policy. If you’re looking for stress free and personable customer service, I highly recommend Lisa’s office."

"I needed renters insurance for my sons college at penn state. I could not do through my own agent because I am in nys. I called this office and spoke with Brenda. She was so helpful! I was nervous and she reassured me and took care of what I needed to send to the school . I even emailed her with questions and she always responded right back to me. The premium was very affordable as well! Great experience with this office and I highly recommend!"

"Simply Fantastic! Lisa and her Team, particularly Katie, were simply terrific. I requested homeowners insurance with a few other "asks". They followed up when they said that they would, they explained all options along with the costs and risks as well as what was practical! They arrived when they made an appointment and gave me detail every step of the way. The overall policy was better than my previous provider at a more competitive price! I cannot say enough. They were terrific in all aspects of the process! Thank you Lisa, Katie and Team!!!"

"The worst insurance agency I have ever used. My credit card payment was declined, unbeknownst to me. I only found out about it when the state of PA sent me a notice and cancelled my licence plate. I can't drive my car or renew until I get a signed letter from State Farm, which they are not providing. Lisa Zavada-Rizzo - State Farm Insurance Agent made no attempt to contact me for nearly a month about my payment, and let it default, causing a multitude of legal issues for me. Now when I enquire about the situation, Lisa Zavada-Rizzo - State Farm Insurance Agent lies and blames me for not making payment on the policy, and insists they "attempted" to contact me. Checking my email and phone logs; no emails, and no texts were sent until over FOUR weeks later, no phone calls made to me until 4+ weeks later either, well after my policy was irrecoverable. I would have gladly paid my back bill, but Lisa Zavada-Rizzo let it get cancelled instead of calling me, like my OTHER State Farm agent does. The other agent I used for 8 years also tell me there is 45 day grace period for non-payment. So, rather than take care of the client, Lisa Zavada-Rizzo was happy to cancel my policy and send notice to PennDOT, instead of contacting me. I say they are inept and lazy, and can prove it with my phone and email logs. Image not calling a client until a month after the policy went into cancellation! Their idea of "contact" doesn't include actually speaking to the client, just a "postcard" sent to PA address when I was in Florida for the winter. "Contact" to them means making a call that was unanswered 4 weeks later, or sending a junk email, but not actually CONTACTING the client in a 2-way conversation. lol, imagine in the Real World claiming to "contact" an important client...."hey, I sent you a post card when you were out of town for 4 months!!!" Does that count? Did that fix the problem? No. How does it count as a "contact" if the other party doesn't even know they were contacted??? If you want REALLY BAD service, to get you policy cancelled for no reason, cause legal problems, Lisa Zavada-Rizzo - State Farm Insurance Agent is the place for you."